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Privacy Policy

Last Updated: 16/04/2025

Osman’s Optical (Registration Number: [Insert]) respects your privacy and complies with the Protection of Personal Information Act (POPIA) and applicable South African data protection laws.

This policy explains how we collect, use, and protect your personal information when you visit our website (osmansoptical.co.za) or any of our branches.

Information we collect :

We may collect the following information:

  • ​Personal Details: Name, surname, ID number

  • Contact Information: Email address, phone number, physical address

  • Health Information: Eye test results, prescriptions, medical history (with your consent)

  • Technical Data: IP address, browser type, cookies

  • Payment Information: Medical aid details and payment data (processed securely via approved providers)

How We Use Your Information :

We use your information to:

  • Book and manage appointments

  • Provide optometry services and clinical care

  • Process medical aid claims

  • Communicate with you regarding your appointments

  • Improve our website and services

  • Send health updates or promotions (you may opt out at any time)

Sharing of Information :

We only share information when necessary with:

  • Registered healthcare professionals involved in your care

  • Medical aid providers (with your authorization)

  • Secure IT and service providers

  • Regulatory or legal authorities where required by law

**We do not sell your personal information.

Your Rights Under POPIA :

You have the right to:

  • Access your personal information

  • Request corrections to inaccurate information

  • Request deletion where legally permitted

  • Withdraw consent for marketing communications

  • Lodge a complaint with the Information Regulator of South Africa

Data Security :

We protect your information through:

  • SSL encryption (secure website connection)

  • Restricted staff access

  • POPIA-compliant procedures

  • Secure record retention in line with HPCSA guidelines

**Medical records are retained as required by law.

Cookies :

Our website uses:

  • Essential cookies for functionality

  • Analytics cookies to improve user experience

  • Marketing cookies (only with your consent)

**You can manage cookie preferences through your browser settings.

Children’s Privacy :

We require parental or guardian consent to process information of individuals under 18 years of age. School screenings are conducted with signed consent forms.

Policy Updates :

We may update this policy from time to time. The latest version will always be available on our website.

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